If you have received a wrong / defective product.
Please send us images of the product at what’s app contact: 6304056721 within 24 hours of delivery and our Customer Care Executive will get back to you. We will arrange for a reverse pickup.
To be eligible for a return:
- The item must be unused and in its original packaging.
- You must provide the receipt or proof of purchase.
- To initiate a return, contact us. Once your return request is approved, we will provide you with instructions on how and where to send the item.
Please note:
Items returned without prior authorization will not be accepted.
Replacement Policy
- If you receive a damaged or defective item, please report it to us within 24 hours of delivery along with photos/videos as proof.
- Once we receive and inspect the returned item:
- We will confirm the eligibility for a replacement.
- If approved, a replacement will be delivered within 7-10 business days.
- Replacements are subject to stock availability. If a replacement is not available, we may offer a refund or an alternative item.
Refund Policy
After we receive and inspect your return, we’ll call you or message regarding the status of your refund.
If approved:
- Your refund will be credited automatically to your original method of payment within 10 business days.
- You will receive a confirmation once the refund is issued.
Please note:
- Your bank or credit card provider may take additional time to reflect the refund in your account.
- Shipping charges (if any) are non-refundable unless the return is due to our error (e.g., defective or wrong item).
